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Complaints and long lines to register the SUBE card in full increase in fares - Infobae
Source:
www.infobae.com
February 08, 2024
The agglomeration of users in different parts of the City, to give plastic its name, generated discomfort among passengers. The response of the Ministry of Transportation and the current state of the situation
The registration of the Sube Card as an axis of conflict (Ministry of Transportation)
Since this Tuesday's increase in the bus and train ticket (added to the subway ticket last Saturday ) in the Buenos Aires Metropolitan Area (AMBA) , more and more people are lining up at different points in the city to register the SUBE card and thus be able to access benefits to travel cheaper .
It is worth remembering that an increase in the fare even greater than the general fare was made official (it reaches $430 in the case of the bus and $260 in the case of the train) for those who do not have a registered SUBE card , which generated a mass mobilization towards the points of sale under the harsh rays of the sun.
“The long lines at train stations (this week in Once, Tigre and Morón ) are at registration points that serve as support for the usual means of registration, they should not be seen as the main means to achieve card registration. ", they informed from the press office of the Ministry of Transportation of the Nation , dependent on the Ministry of Infrastructure. The suggested route is digital, but the systems suffer from all kinds of problems and outages.
How to register the SUBE card to travel by public transport
Yesterday, the web form to register the plastic in the user's name was "Under maintenance" - today it can now be accessed - which generated a wave of complaints from users on social networks as well as by passers-by. on foot. “The website presents abnormal saturation as a result of the massive number of people entering at the same time and can generate temporary interruptions in its stability. “We are working to optimize it,” they added from the portfolio in charge of Franco Mogetta .
The SUBE app , the platform from which the Government leverages the registration of plastics, and from the CAS (SUBE Care Centers) that are located both at the Retiro station (Av. Dr. José María Ramos Mejía 1430, from Monday to Friday from 8 a.m. to 6 p.m.), Constitución (Av. Brasil 1128, FFCC Roca station, from Monday to Friday from 8 a.m. to 5:30 p.m.), Ezeiza (Nicolás Avellaneda 51, from Monday to Friday from 9 a.m. to 2 p.m.), La Plata (Calle 41, between Calle 4 and Diagonal 74, Local 1, from Monday to Friday from 8 a.m. to 6 p.m.), Moreno (España 11, Sarmiento Line transfer station, from Monday to Friday from 8 a.m. to 6 p.m.) and San Miguel (Av. Dr. Ricardo Balbín 1349, from Monday to Friday from 8 a.m. to 1 p.m.).
SUBE card: how loading on board works
Apart from the virtual and in-person options, there are also other means to register the SUBE: the telephone number 0800-777-7823 (option 3) or the SUBi Chatbot (1166777823) .
And they stated that regarding the loading of balances, “ there is no problem regarding that .” “In recent days there was a problem with the Mercado Pago virtual wallet that was solved yesterday and work continues to improve the app, but all the usual charging methods remain available,” said Transportation.
Viewing the balance and load of the Sube Card
The Secretariat stated that through other virtual wallets , directly using the Home Banking applications of their bank accounts, the Carga SUBE app , the SUBE app and in-person charging points. “Through the following link, people can enter their location to find out which UGS ( SUBE Management Unit ) is closest to their home to carry out SUBE procedures,” they reported from Transportation.
Another inconvenience that was registered among passengers who do not have the money to recharge their card is that the amount of the negative balance on the SUBE Card has not yet been updated , which should be the equivalent of four minimum tickets ($270) which would result at $1080 . “ The negative limit supported by the card system is $480 , we are working on it to solve it,” they indicated from Transportation.
This is in line with the announcement by the Ministry of Transportation to end the freezing of fares on trains and buses in the Buenos Aires Metropolitan Area (AMBA).
They also added that, as of this year, the Interior Compensation Fund is eliminated , “whose sums were also received by companies providing services from the rest of the country, that is, outside the Metropolitan Area of Buenos Aires (AMBA).”
Source:
Quejas y largas filas para registrar la tarjeta SUBE en pleno aumento del boleto
La aglomeración de usuarios en distintos puntos de la Ciudad para poner a su nombre el plástico generó malestar entre los pasajeros. La respuesta de la secretaría de Transporte y el estado de situación actual
www.infobae.com
February 08, 2024
The agglomeration of users in different parts of the City, to give plastic its name, generated discomfort among passengers. The response of the Ministry of Transportation and the current state of the situation
The registration of the Sube Card as an axis of conflict (Ministry of Transportation)
Since this Tuesday's increase in the bus and train ticket (added to the subway ticket last Saturday ) in the Buenos Aires Metropolitan Area (AMBA) , more and more people are lining up at different points in the city to register the SUBE card and thus be able to access benefits to travel cheaper .
It is worth remembering that an increase in the fare even greater than the general fare was made official (it reaches $430 in the case of the bus and $260 in the case of the train) for those who do not have a registered SUBE card , which generated a mass mobilization towards the points of sale under the harsh rays of the sun.
“The long lines at train stations (this week in Once, Tigre and Morón ) are at registration points that serve as support for the usual means of registration, they should not be seen as the main means to achieve card registration. ", they informed from the press office of the Ministry of Transportation of the Nation , dependent on the Ministry of Infrastructure. The suggested route is digital, but the systems suffer from all kinds of problems and outages.
Cómo registrar la tarjeta SUBE para viajar en transporte público
Cómo registrar la tarjeta SUBE para viajar en transporte público
cdn.jwplayer.com
How to register the SUBE card to travel by public transport
Yesterday, the web form to register the plastic in the user's name was "Under maintenance" - today it can now be accessed - which generated a wave of complaints from users on social networks as well as by passers-by. on foot. “The website presents abnormal saturation as a result of the massive number of people entering at the same time and can generate temporary interruptions in its stability. “We are working to optimize it,” they added from the portfolio in charge of Franco Mogetta .
The SUBE app , the platform from which the Government leverages the registration of plastics, and from the CAS (SUBE Care Centers) that are located both at the Retiro station (Av. Dr. José María Ramos Mejía 1430, from Monday to Friday from 8 a.m. to 6 p.m.), Constitución (Av. Brasil 1128, FFCC Roca station, from Monday to Friday from 8 a.m. to 5:30 p.m.), Ezeiza (Nicolás Avellaneda 51, from Monday to Friday from 9 a.m. to 2 p.m.), La Plata (Calle 41, between Calle 4 and Diagonal 74, Local 1, from Monday to Friday from 8 a.m. to 6 p.m.), Moreno (España 11, Sarmiento Line transfer station, from Monday to Friday from 8 a.m. to 6 p.m.) and San Miguel (Av. Dr. Ricardo Balbín 1349, from Monday to Friday from 8 a.m. to 1 p.m.).
Tarjeta SUBE: cómo funciona Carga a bordo
Tarjeta SUBE: cómo funciona Carga a bordo
cdn.jwplayer.com
SUBE card: how loading on board works
Apart from the virtual and in-person options, there are also other means to register the SUBE: the telephone number 0800-777-7823 (option 3) or the SUBi Chatbot (1166777823) .
Problematic recharging
Another headache for the passenger is trying to load the card at the Self-Service Terminals (TAS), located in different AMBA businesses. Either the stores did not have the service available (“ we have no credit ,” the merchants repeated) or the machines were out of service , something common in the different subway stations. And it was also added that some outlets in the Buenos Aires underground network also did not have credit to recharge. “ The limit on commercial machines is 300 thousand pesos while in subway stations it is unlimited, that problem should not exist ,” the Government replied.And they stated that regarding the loading of balances, “ there is no problem regarding that .” “In recent days there was a problem with the Mercado Pago virtual wallet that was solved yesterday and work continues to improve the app, but all the usual charging methods remain available,” said Transportation.
Viewing the balance and load of the Sube Card
The Secretariat stated that through other virtual wallets , directly using the Home Banking applications of their bank accounts, the Carga SUBE app , the SUBE app and in-person charging points. “Through the following link, people can enter their location to find out which UGS ( SUBE Management Unit ) is closest to their home to carry out SUBE procedures,” they reported from Transportation.
Another inconvenience that was registered among passengers who do not have the money to recharge their card is that the amount of the negative balance on the SUBE Card has not yet been updated , which should be the equivalent of four minimum tickets ($270) which would result at $1080 . “ The negative limit supported by the card system is $480 , we are working on it to solve it,” they indicated from Transportation.
Cut subsidies and withdrawal of funds
From the Ministry of Economy, today a reduction in the subsidy to borrowing companies was reported to prioritize assistance to users "who need it most directly, channeling said assistance through SUBE."This is in line with the announcement by the Ministry of Transportation to end the freezing of fares on trains and buses in the Buenos Aires Metropolitan Area (AMBA).
They also added that, as of this year, the Interior Compensation Fund is eliminated , “whose sums were also received by companies providing services from the rest of the country, that is, outside the Metropolitan Area of Buenos Aires (AMBA).”
